Refund Policy

No Returns & No Refunds

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or offer refunds once a product has been opened or used.

All sales are considered final after delivery unless they fall under the eligible cases listed below.

We strongly encourage you to review the product details carefully before purchasing.

When We Can Help

Returns or replacements are only applicable in the following situations:

• Product damaged during transit.
• Incorrect product delivered.
• Missing items from the order.

To qualify, you must:

• Notify us within 48 hours of delivery.
• Provide photo or video proof of the issue.
• Keep the product unused and in its original packaging.

Requests made after this window may not be accepted.

Refunds

For approved cases, we do not issue monetary refunds.

Instead, you will receive a voucher or code equivalent to the order value that can be used towards your next purchase.

Voucher terms:

• Redeemable at checkout on your next purchase.
• Non-transferable and not redeemable for cash.
• May have an expiry date, which will be shared when the voucher is issued.

How to Request a Return or Replacement

If your order qualifies, here's what to do:

1. Email us at humanisemen@gmail.com
2. Share your order number along with clear photo or video proof.
3. Our team will respond within 24 hours.
4. If approved, we'll guide you through the next steps.

Approval

Each request is reviewed individually. We reserve the right to approve or reject requests based on the circumstances and the information provided.