Privacy Policy

What This Policy Covers

Humanise operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services").

Humanise is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services, where you live and what is permitted or required by applicable law, we may collect or process:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment and payment confirmation.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including products you view, add to your cart, wishlist or purchase, as well as returns, exchanges, cancellations and past transactions.
• Communications with us including information you provide when contacting customer support.
• Device information including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information including information about how and when you interact with or navigate the Services.

Where We Get Your Information

We may collect personal information from:

• Directly from you when you create an account, use our Services, communicate with us or otherwise provide information.
• Automatically through the Services including through your device, our website, cookies and similar technologies.
• Our service providers when they collect or process information on our behalf.
• Our partners or other third parties.

How We Use Your Information

Depending on how you interact with us and which Services you use, we may use your information to:

• Provide, tailor and improve the Services, including processing payments, fulfilling orders, arranging shipping, managing accounts, processing returns and exchanges, remembering preferences and improving your shopping experience.
• Marketing and advertising, including sending promotional communications and showing you advertisements based on your interactions with our Services, where permitted.
• Security and fraud prevention, including authenticating accounts, securing payments and detecting or investigating potentially fraudulent, illegal or unsafe activity.
• Communicating with you, including providing customer support and maintaining our relationship with you.
• Legal reasons, including complying with applicable law, responding to valid legal processes and enforcing our terms and policies.

How We Share Your Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

• Shopify, vendors and other service providers that support IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• Business and marketing partners that help us provide marketing services and advertising.
• Third parties when you direct, request or consent to the disclosure, such as when information is needed to ship your products.
• Our affiliates or other entities within our corporate group.
• Parties involved in business transactions such as a merger or bankruptcy, or when disclosure is required to comply with legal obligations or protect our Services, rights or users.

Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them.

Information you submit through our Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Shopify may also use information from your interactions with our store, other merchants and Shopify to provide certain enhanced features.

To learn more about how Shopify uses personal information and the rights that may be available to you, please review Shopify's Consumer Privacy Policy .

Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal .

Third-Party Websites

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a site that we do not control, we recommend reviewing its privacy and security policies and other terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness or reliability of information provided by those third-party sites.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security & Retention

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security".

Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors including whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Access / Know — request access to personal information we hold about you.
• Delete — request deletion of personal information we maintain about you.
• Correct — request correction of inaccurate personal information.
• Portability — request a copy of your personal information and, in certain circumstances, request that it be transferred to a third party.
• Communication preferences — opt out of promotional emails using the unsubscribe option provided in our emails.

You may exercise these rights where indicated on the Services or by contacting us using the details below.

We may need to verify your identity before processing a request. Where permitted by law, you may also designate an authorized agent to make requests on your behalf.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored and processed outside the country where you live.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms issued by the relevant competent authority of the UK, where applicable, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When we update it, we will post the revised Privacy Policy on this website and update the "Last updated" date.