Refund policy

This Return & Refund Policy applies to all purchases made through Humanise (“we,” “our,” or “us”). By placing an order, you agree to the terms below.

No Return & No Refund Policy 

Due to the nature of our products and for hygiene and safety reasons:

1. We do not accept returns or offer refunds once a product has been opened or used
2. All sales are considered final after delivery unless they fall under the exceptions listed below

We strongly encourage customers to review product details carefully before purchasing.

Eligible Cases for Return or Replacement

Returns or replacements are only applicable in the following situations:

1. Product damaged during transit.
2. Incorrect product delivery.
3. Missing items from the order. 

To qualify:

1. You must notify us within 48 hours of delivery
2. You must provide photo or video proof of the issue
3. The product must be unused and in original packaging

Requests made after this window may not be accepted.

Refund Policy 

For approved cases:

• We do not issue monetary refunds
• Instead, you will receive a voucher/code equivalent to the order value

Voucher Terms:

• Redeemable during checkout on your next purchase
• Non-transferable and not redeemable for cash
• May have an expiry date (shared at issuance)

Return Process

1. Email us at [Insert Email Address]
2. Share your order number + proof (images/videos)
3. Our team will respond within 2–5 business days
4. If approved, we will guide you on next steps

We reserve the right to approve or reject requests at our discretion.

Contact Us

Email: [Insert Email Address]
Phone: [38y39u32923]

By purchasing from Humanise, you agree to this Return & Refund Policy.